Terms of Service
These Terms of Service ("Terms") govern your use of the Sanad HR platform (hrartsa.com and the Sanad HR mobile application), operated by Mawarid Manpower Company, registered in Saudi Arabia and listed on Tadawul under ticker 1833 ("we", "us", "Sanad HR").
By accessing or using the Service, you agree to these Terms. If you do not agree, do not use the Service.
1. Who can use Sanad HR
Sanad HR is a business application provided to employers (Customers) and their employees. Each company subscribes to Sanad HR under a separate commercial agreement. Employees access Sanad HR because their employer has enabled their account.
You must be at least 18 years old and authorised by your employer to use the Service.
2. Account and security
- You are responsible for keeping your verification codes and device safe.
- You agree to provide accurate information.
- You must not share your account with anyone else.
- You must notify your HR department or Sanad HR support immediately if you suspect unauthorized access.
3. Acceptable use
You agree not to:
- Use the Service for any unlawful purpose.
- Falsify attendance, location, or biometric data.
- Attempt to reverse engineer, decompile, or extract source code.
- Access data or accounts that do not belong to you.
- Upload malware, viruses, or content that violates Saudi law.
- Use automated systems (bots) to access the Service without our written permission.
4. Your employer's role
Sanad HR is provided at the request of your employer. Your employer decides which features are enabled, what data is collected, and how it is used. Questions about your HR data, salary, attendance, or leave should be raised with your employer first.
Sanad HR acts as a Data Processor for your employer (the Data Controller) for most personal data, as described in our Privacy Policy.
5. Intellectual property
The Sanad HR platform, software, designs, logos, and content are owned by Mawarid Manpower Company and protected by Saudi and international intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable license to use the Service for its intended purpose only.
6. Subscriptions and payment
Employees do not pay to use Sanad HR; their employer pays the subscription. Pricing terms are governed by the separate commercial agreement between Mawarid Manpower and the employer.
7. Service availability
We aim for high availability but do not guarantee uninterrupted service. We may perform maintenance, security updates, and feature releases that temporarily affect availability. We will provide reasonable notice when possible.
8. Changes to the Service
We may add, change, or remove features at any time to improve the Service, respond to regulatory changes, or maintain security. Material changes will be communicated to your employer.
9. Termination
Your access to Sanad HR ends when:
- Your employment with your employer ends, or
- Your employer terminates their subscription, or
- You delete your account from the app, or
- We suspend or terminate your account due to violation of these Terms.
After termination, certain data must be retained for legal periods as explained in our Privacy Policy.
10. Disclaimers
The Service is provided "as is" and "as available". To the maximum extent permitted by law, we disclaim all warranties of merchantability, fitness for a particular purpose, and non-infringement.
11. Limitation of liability
To the maximum extent permitted by Saudi law, neither Sanad HR nor Mawarid Manpower Company shall be liable for indirect, incidental, special, or consequential damages arising from your use of the Service.
12. Governing law and disputes
These Terms are governed by the laws of the Kingdom of Saudi Arabia. Any dispute that cannot be resolved amicably shall be submitted to the competent courts in Riyadh.
13. Contact
- Email: support@hrartsa.com
- Phone: +966 53 728 8731
- Postal: Mawarid Manpower Company, Riyadh, Kingdom of Saudi Arabia